Refund Policy

Last updated: January 1, 2026

We stand behind the work we deliver. This Refund Policy outlines when refunds are available and how our payment structure works. It applies to all one-time project engagements. Ongoing retainers and maintenance plans are governed by their own written agreements.

1. Payment Structure

All of our project plans use a two-payment structure:

• 50% deposit — due at project kickoff, before any work begins.
• 50% final balance — due upon project completion, before we deliver final files or push the site live.

All payments are securely processed through Stripe.

2. Deposit Refunds

Full refund available:

• If we have not started work within 7 days of receiving your deposit, you are entitled to a full refund of the deposit upon request.
• If we are unable to start your project due to our own scheduling or resource constraints, we will refund your deposit in full.

Deposit is non-refundable:

• Once work has begun — this includes discovery calls, wireframing, design mockups, or any code being written on your behalf.
• If you cancel the project after work has started, the 50% deposit compensates us for the time and resources already invested.

3. Final Balance

The remaining 50% is due upon project completion. Final files, website deployment, and transfer of ownership will only occur after full payment is received. Once the final balance is paid and the deliverables are handed over, the project is considered complete and no refunds will be issued for that engagement.

4. Post-Launch Support

Every plan includes a post-launch support period (30, 60, or 90 days depending on tier). During this period we will fix any bugs in our original work at no additional charge. This support is not a refund mechanism — it is a warranty covering the quality of work we delivered.

5. Chargebacks & Disputes

If you believe there is an issue with your project or payment, please contact us directly at sales@storifybuilder.com before initiating a chargeback. We take pride in resolving concerns quickly and fairly. Chargebacks filed without first attempting to resolve the issue with us may be disputed with supporting documentation.

6. Exceptional Circumstances

We understand that life happens. If you're facing exceptional circumstances (medical emergency, business closure, etc.), reach out to us. We evaluate refund requests outside of this policy on a case-by-case basis and will always try to find a fair solution.

7. Refund Processing

Approved refunds are issued back to the original payment method via Stripe and typically appear within 5–10 business days, depending on your card issuer.

8. Retainers & Maintenance Plans

Monthly retainer and maintenance subscriptions can be cancelled at any time. Cancellation stops future billing but does not refund the current month's payment. Unused hours or credits from the current billing cycle do not roll over.

9. Contact Us

Questions or a refund request? Reach out to us:

Storify Builder
215 Walnut Hill Dr, Richmond, KY 40475, US
Email: sales@storifybuilder.com
Phone: +1 859-210-9743

We respond to all refund inquiries within 2 business days.